Refund & Returns Policy

📦 Return Window & Eligibility

At Golden Goose Slippers, we want you to be completely satisfied with your purchase. We offer a generous 30-day return window for all items, giving you ample time to ensure your slippers meet your expectations.

Return Timeframe

• 30 days: Full refund eligibility from date of delivery
• 60 days: Store credit or exchange option
• 90 days: Manufacturing defect claims accepted

↩️ How to Return Your Order

Returning your Golden Goose slippers is simple and straightforward. Follow these easy steps to initiate your return:

💰 Refund Processing

Once we receive your returned items, our quality team will inspect them to ensure they meet our return criteria. Here's what you can expect:

Processing Timeline

• 1-2 business days: Item inspection upon receipt
• 3-5 business days: Refund processing after approval
• 5-10 business days: Refund appears in your original payment method

Refund Methods

• Original Payment Method: Full refunds processed to your original credit card or PayPal account
• Store Credit: Instant store credit with 10% bonus for future purchases
• Exchange: Direct exchange for different size or color (subject to availability)

🔄 Exchanges & Size Changes

Need a different size or color? Our exchange process is designed to be as seamless as possible, ensuring you get the perfect fit.

Free Exchange Program

• Size exchanges: Completely free within 30 days
• Color changes: Free exchange subject to availability
• Style upgrades: Pay only the difference in price
• Rush exchanges: Expedited processing for $15

Exchange Process

To exchange your slippers, simply follow the same return process but indicate "Exchange" in your email request. Specify your preferred size or color, and we'll reserve it for you while processing your return.

⚠️ Special Circumstances

We understand that sometimes special situations arise. Here are our policies for various scenarios:

Damaged or Defective Items

• Manufacturing defects: Full refund or replacement at no cost
• Shipping damage: Immediate replacement sent with expedited shipping
• Quality issues: Full investigation with customer satisfaction guarantee

Gift Returns

• Gift receipts: Store credit issued for gift returns without receipt
• Original receipts: Full refund to original purchaser's payment method
• Gift cards: Can be used for returns and issued as store credit

Sale and Promotional Items

• Sale items: Same return policy applies with full refund eligibility
• Promotional items: Returns accepted but promotional discounts may be deducted
• Bundle deals: Individual items can be returned with adjusted pricing

📋 Return Requirements

To ensure a smooth return process, please make sure your items meet these requirements:

Item Condition

• Slippers must be unworn except for trying on
• All original tags and labels must be attached
• Original packaging and dust bags must be included
• No pet hair, odors, or stains on the items
• Original receipt or order confirmation required

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

• Items worn outside or showing significant wear
• Custom or personalized slippers
• Items returned after 30 days without prior approval
• Items damaged by misuse or normal wear